Being an owner of GAZ vehicle, you can obtain required service support both during warranty and post-warranty period in any of more than 160 modern service centers which are located in 100 largest cities of the Russian Federation.

GAZ service stations are necessary areas for organization of service and repair of GAZ vehicles which correspond with up-to-date manufacturer’s requirements and customers’ demands.

Services* certified by the Certification Authority of Russia (Automobile Transport Certification System) can be provided to you at any GAZ service station:

* - availability of any given service must be specified at a certain service station.

While your vehicle is being serviced at a service station, you can use a sitting area, watch TV, have a cup of hot coffee, flip through car magazines and take a look at recent service offers.

A GAZ service station is the necessary equipment and special-purpose tool which allow servicing both recent GAZ models, such as GAZelle NEXT, GAZelle Business and Valday with diesel engines Cummings ISF, and vehicles which are no longer in production (e.g. Volga GAZ-24).

All equipment undergoes regular operational checks and inspections.

A GAZ service station is the necessary repair and operational documentation for organization of service within manufacturer specified terms with observation of techniques established by the manufacturer. All documentation is available on the Internet resource which is updated on-line.

A GAZ service station is personnel trained and qualified according to GAZ company programs, which are able to determine defects and perform necessary repairs both on GAZ vehicles and vehicles of other brands as soon as possible.

Training is conducted at the premises of the GAZ training center equipped with necessary modern equipment.

The courses include both theoretic component and compulsory practical skill training. Training in more than 10 programs is conducted for production and non-production personnel:

• mechanics;
• motor mechanics;
• unit repair specialists,
• electricians;
• diagnosticians;
• warranty engineers.

A service station always has a wide choice of spare parts available for performance of service and repair of GAZ vehicles.

Spare parts are stored at specially equipped storage areas with observation of storage conditions.

Isolated areas are provided for consumables, general rubber goods, as well as petroleum, oil and lubricants.

The basic competitive advantage of a GAZ service station lies in speed and availability of repair on the whole territory of the Russian Federation from Kaliningrad to Sakhalin.

In a range of foreign brand dealers, the awaiting repair time comprises from 2 weeks to 4 months.

There is a real-life example: a fixed-route taxi-van of one of competitive brands was idle waiting for a spare part during 2 months. Considering average daily haulage of 250 km and average revenue of 10.5 rubles/km, the owner of such taxi will lack about 150 ths. rubles over 60 days of outage.

Sufficient reserves of spare parts which allow providing correction of majority of defects in 24 hours are provided at all service stations for the purpose of repair of GAZ vehicles.

The logistic system which allows providing minimum possible delivery time of spare parts on a by-order basis has been created.

Expedited delivery of spare parts from the manufacturer is used for urgent warranty events.

Outage hours of GAZ vehicles associated with repair are the lowest!